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Returns & Refunds
We want you to love your ZUNGZA candle. If something isn't right, we're here to help.
Return window
You may request a return within 14 days of the delivery date.
Condition of items
- Candles must be unused, unburned, and in their original packaging.
- Bundles and gift sets must be returned complete — we can't accept partial returns of a set.
- For hygiene and safety reasons, we can't accept candles that have been lit.
How to start a return
Email hi@zungza.com with your order number and the reason for the return. We'll reply within 1–2 business days with return instructions and the return address. Please don't ship anything back before you've received instructions from us — unauthorised returns can't be processed.
Return shipping
Return shipping is the customer's responsibility, unless the item arrived damaged, defective, or incorrect. We recommend a tracked service: we can't refund a return that never reaches us.
Refunds
Once your return arrives and has been inspected, we'll email you the outcome. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are not refunded.
Damaged, defective, or incorrect items
If your order arrives broken, faulty, or is not what you ordered, email hi@zungza.com within 7 days of delivery with your order number and photos of both the item and the outer packaging. We'll send a replacement or issue a full refund including shipping, at no cost to you.
Exchanges
The fastest way to swap a scent is to return the original item for a refund and place a new order.
Non-returnable items
- Gift cards
- Items marked "final sale"
- Candles that have been burned
Cancellations
Orders can be cancelled any time before they ship. Email us as soon as possible. Once a shipping label has been created, the order will need to go through the return process instead.
Questions
Email hi@zungza.com. We reply within 1–2 business days, Monday to Friday.